Delivery & Returns
FREE UK Standard Delivery - 2 to 4 Working Days
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All Prints will be sent in a tube.
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We aim to ship products within 2-4 working days of receiving your order.
*All deliveries must be signed for. We are unable to redirect orders once they have been dispatched. If delivery proves unsuccessful on two or more occasions we may need to cancel your order.
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We operate a 14 day returns policy from when you receive your order.
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Please contact us to advise us of your intentions to return within 14 days.
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If 14 days have passed since the receipt of your purchase, unfortunately we cannot offer you a refund.
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To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. We require a receipt or proof of purchase inside your parcel along with your name, order number, and whether you would like a refund or exchange. If you are unsure as to whether you can return an item, please contact us before sending.
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Once goods are received back to us, they will be checked and, if applicable, a refund will be issued.
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To return your item(s), please send to: Della Art. 74 Barn Mead, Harlow, Essex. CM18 6SW.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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The cost of and safe return of goods is your responsibility until the order is received at Della Art. We recommend using a tracked or recorded delivery service.
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Your refund will be issued to the card or original method of payment used when placing the order, once the return has been processed. Please allow up to 10-15 days for a refund from date of receipt of goods
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Once your return is received and inspected, we will send you an email letting you know we have received it. We will also notify you of the approval or rejection of your refund.
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If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.
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If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us.
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If you have received your order and you believe an item is faulty, you must contact us within 14 working days of receiving the item.
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We may ask for photos so we can understand the issue, and we may need to collect the item for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.